![]() ![]() In Tokyo it's a painted mark on the platform. In other cities, this same safety check is done in a split-second by pointing at a marking on the platform. The idea is that the operator takes a few moments to make sure they are about to open doors on the correct side of the train. Right now when a Metro train stops in the station, the operator is instructed to wait five full seconds before opening the doors. As a frequent Metrorail+bus rider, I know there are a thousand things passengers and other stakeholders are bringing to your attention, but here's one simple suggestion to keep trains moving. Wiedefeld, thanks for taking time to listen to participate in this forum. As for negotiations, we will have those discussions at the table, rather than in the press.įinally, as discussed earlier, a primary focus of mine is to improve the customer experience from our front-line personnel, and I will be looking at a variety of ways to do that - from other transit systems, as well as from the private sector (e.g. I just recently had a meeting with the president of ATU689, our largest union, to begin building a relationship to improve the overall customer experience and to understand the issues of front-line employees. For example, I recently posted the Chief Safety Officer position, which is open to both internal and external candidates. As for individuals: They will need to perform at the level that I need to move this organization in the direction that it needs to go, or they will not be part of the team. I have already concluded that I have too many people directly reporting to me and will be making some changes in the near term. I am in the process of viewing the entire organizational structure and staff. Thank you for taking our questions and best of luck to you as you start out in this position! I know of a number of strategies used in other cities to ensure reliable service even when track work is in progress, why are those not being adopted here? Speaking of schedules, why don't the trains follow them on the weekends? I've frequently waited 30+ minutes when trains are supposedly running every 20 minutes. Why not have the notices and schedules up a week or two in advance, as they do in cities such as New York and Atlanta? I assume track work schedules are planned out long in advance. In my experience, there is no such thing as a "minor" inconvenience to any transit user. However, I do not understand why Metro is unable to provide timely information to its customers about midday, weeknight, and weekend traffic while other systems are able to do so.įirst off, I don't think there should be any distinction between "major" and "minor" track work. Wiedefeld, As a transportation planner who is DC area born and raised, I understand and fully support the effort to bring Metro back to a state of good repair. ![]()
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